24/7 Emergency Call Center

Travel Tips & Advice

General advice

  • Write down your policy number and the 24hour assistance telephone number and keep them on you at all times. 
  • If you have any problem while travelling, the assistance company's doctor is available to discuss any questions, can provide useful advice, even contact your family doctor and organise a consultation wherever you are.
  • Don’t forget your eyeglasses, reading glasses and/or contact lenses (plan on taking along a second emergency pair), your sunglasses, your sun cream and lip protection, a sun cap or hat, and even a wide, long scarf to protect yourself from dust and strong winds.
  • Always carry your money, credit cards, passport, and medications on you at all times. 
  • Keep valuable items in your hand luggage. Do not pack them in your checked-in luggage.
  • Take a photocopy of important documents, including your passport and medical prescriptions, this will make them easier to replace if they are lost.

Before your departure

Consult your doctor before your trip

  • Consult your doctor and/or local health authorities before your trip to find out which vaccinations are recommended, obligatory, unnecessary or indispensable when leaving your country of origin.

  • Ask your doctor if there are any health risks relative to the trip you are planning.

  • Get advice if the medication you might have to take throughout your travels, such as Malaria pills, is compatible with your usual treatment.  

  • In case of a chronic illness or complicated previous medical history, ask your doctor to write a medical report, preferably in English, that summarizes your situation (background, description of your illness, past cases, results of recent tests, etc.) and mentions your usual treatment. 

  • Have a duplicate of your prescription specifying the international name - the DCI (common international name) - of each of your medications, so you can replace it or quickly find its equivalent wherever you are.

Prepare a First Aid Kit

  • Prepare an emergency medical kit. It should be small and compact so you can easily carry it with you on all your excursions. 
  • Verify its contents every year and replace expired items or items that were exposed to very high temperatures (e.g. in very hot or humid countries). 
  • Adapt the kit’s contents to your destination country and always take into account how long you will be gone and plan accordingly.

While you are travelling

Taking the plane

  • If you have a health condition, before leaving it’s important to discuss with your doctor the consequences of flying.
  • Before flying avoid eating starchy foods, dairy products and fizzy drinks.
  • The atmosphere inside the plane is very dry so don’t forget to drink water.
  • Pick a seat near the center of the plane, avoid eating large meals and drinking alcohol, and try to sleep if you want to fight air sickness. 
  • Don’t wear tight clothes and shoes .
  • The time change usually feels the most brutal when flying west to east. 

The effects of extreme heat

  • Summer heat waves can cause serious health issues, particularly for babies, infants and the elderly who are more vulnerable to the risks of dehydration and sunburn. 
  • As soon as the thermometer starts to go up, take all the precautionary measures such as drink lots of fluids, wear light clothing preferably in light colors, avoid the high sun from 12pm to 4pm, limit your physical efforts, equip rooms with ventilators and air conditioners, never leave a child or an elderly person alone in an automobile or in a poorly ventilated space not even for a few minutes, frequently apply sun cream or sun block on all body parts exposed to the sun etc. 

The effects of extreme cold

  • Exposure to excessive cold is dangerous, with frostbite and hypothermia the most serious consequences.
  • Feeling cold is not only about temperature. One can quickly feel cold if one is wearing wet clothing, and is also tired, hungry and exposed to the wind. 
  • Be extra careful with ventilators and air conditioners in hot countries. When you move from outside to inside, abrupt changes in temperature can cause certain ear, nose, throat, problems such as colds, the flu, etc. Don’t hesitate to turn the air conditioner off at night or to keep an extra blanket nearby in case it gets chilly.

Beware of the sun!

  • To overly expose oneself to the sun is to run a high risk. 
  • Take shelter during sun peak hours, wear clothing that protects your skin and stay in the shade. Protect yourself from sunburn by using a sun cream and renew your sun cream applications according to how sunny it is, how sensitive your skin is, and after each swim. Wear a hat and use total sun block on your nose and lips. Protect your eyes with excellent quality, high filter lenses.