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Allianz Global Assistance Privacy Policy

We appreciate your visit to our website and we understand that you may have concerns about the privacy of information you may provide us with. It is important to us that visitors feel confident that their personal information will be treated with the necessary degree of privacy. The following provides information relating to our practices and procedures for protecting the security of your non-public personal information.


Allianz Global Assistance uses the customer data it receives only to carry out the services for which customers have signed up for. In no way will your details be passed to third parties for any other marketing activities.

Our Privacy Policy

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site. This software does not enable us to capture any personally identifying information.


Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Your use of the website will not result in any additional information being stored on your computer without you requiring it to be stored.
Allianz Global Assistance uses tracking technology such as cookies or tags to gather information to understand how visitors use the website. Tracking technology helps us manage and improve the usability of the website.
Cookies are also important for your navigation through our website without losing the details entered on a previous page.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site.  The information generated is not used for personal identification.

Data Protection

Allianz Global Assistance considers the security of its customers' personal information as an important and necessary part of the responsible management of its corporate data.
Allianz Global Assistance therefore takes all reasonable steps to ensure that their information is secure and is safeguarded from loss, misuse, unauthorised access, modification or disclosure.
All information is kept on a specifically designed database for Allianz Global Assistance's use only.
Allianz Global Assistance believes that an individual's personal information should be handled with the utmost respect.
Our aim is to ensure that our customers' personal data is handled responsibly.

How do we use the Data

The personal data we usually collect includes an individual's name, address, email (contact details) and other information required for the services we provide such as credit or debit card details when you purchase online, travel dates, destination etc... In some cases, travel insurance for instance, we will need to collect sensitive personal data about your health and medical history depending on the type of service provided. The personal data we request allows us to assess risks and administer insurance covers and claims. We may subsequently use this data to handle any assistance or claim you or the person traveling with you may have.

Permission to use Data

By inputting your personal data you grant us permission to store this data and to use it for processing purposes within the booking process and for possible later processing of insurance benefits. Only data that is absolutely necessary for processing is collected, stored and used. We never share this data with third parties.