Humanizing Travel insurance
Our Service Quality Strategy
Strategy, aim & commitment
Allianz Global Assistance, based on the application of the Quality Management System according to the international standard EN ISO 9001:2015 has defined its strategy, aim and commitment.
The high quality of our services is linked to a general upgrade such as; response time of serving our partners and customers, competitive pricing, consistency and excellent internal/external communication level.
Our strategy is alligned to our aims. We mainly focus on the customers' satisfaction and their expectations.
Our vision and our aims:
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Our vision is to create an innovative company providing a high level of services to our customers.
- Through our Quality Strategy:
- We listen to our customers’ needs and offer new services that meet their expectations.
- We use state-of-the-art technology for our operating systems and infrastructures.
- We commit to a contiguous increase of our customers' satisfaction
- We constantly develop our staff skills.
- We use the capability and tools of the Quality Management System, contributing to its resilience and effectiveness.
Our main goals:
- Provision of high level quality of services and solutions to our customers.
- Constant response time improvement to our customers
- Customer acquisition and retention.
- Build a trusting relationship with customers, partners and providers.
- Contiguous improvement of our Service Quality.
- Implification and reputation of our company.
- Training and development in the workplace.
- Reduction of risk management.
- Assurance of being compliant with the existing legislation and the international standards..
Passionate experts, inspired by you
In Allianz Global Assistance, we enhance progress, by proving our devotion to the quality of services.
